Frequently Asked Questions
1. How long will order processing take? All orders are ready to be sent out in 1-3 business days except stated otherwise. 2. Does the price include duty? No, it's Delivered Duty Unpaid (DDU). In case of DDU, the seller meets all costs except importing tax or duty of the said goods at importing country.
If you are not completely satisfied with your purchase or the product is found to be defective, you can email us at firstname.lastname@example.org to start the return process. Please include the following information in your email: - Account ID - Order number - Video or photo of the faulty product (if applicable) You may return the item to us in its original condition within 14 days of receipt. Returned items must be in the original packaging, including any accessories, manuals, and documentation.
Once your refund has been processed, it can take up to 10 business days for your refunds to return to your account. Refunds will be issued based on your original form of payment. For returned items, a full refund will be credited for defective products. For non-defective items, refunds exclude all shipping and handling fees.